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İade , İptal ve Garanti
0212 659 65 58
İade , İptal ve Garanti

İade Koşulları

"SİTE"'mizden almış olduğunuz ürünleri, tüketici yasası gereği yedi işgünü içerisinde iade etme hakkınız vardır.

İade etmek istediğiniz üründe ya da ambalajında herhangi bir hasar olmamalı, aksesuarları tam olarak paketlenmiş olmalı, orijinal faturası ile beraber iade edilmelidir.
Ürünün tekrar satılmasını engelleyecek bir özelleştirme yapılmış olması halinde ürünün iadesi kabul edilmez.
Teslimat sırasında, ürünün hasarlı ya da yanlış olduğunu farkederseniz, görevliden temin edeceğiniz tutanak formunu doldurarak ürünü teslim almayıp, iade edebilirsiniz.

İade şartları aşağıdaki gibidir:

  • İadeler mutlak surette teslimatın yapıldığı kutu veya ambalaj ile birlikte yapılmalıdır.
  • Tekrar satılabilirlik özelliğini kaybetmiş, başka bir müşteri tarafından satın alınamayacak durumda olan ürünlerin iadesi kabul edilmez.
  • İade etmek istediğiniz ürün ile birlikte orijinal fatura ve mümkünse iade sebebini içeren bir yazı göndermeniz gerekmektedir.
  • İade etmek istediğiniz ürün / ürünler için kargo ücreti size aittir.

İade İşleminde Uygulanacak Prosedür:

İade Gelen ürün öncelikle tarafımızdan incelenir, gerekirse yetkili servisine ya da tedarikçi firmaya test etmeleri için gönderilir.
İade edilen ürün yukarıdaki şartlara uygun ise iade işlemi başlatılır.
Bu işlemin süresi 3-7 iş günüdür.
İade onaylandığında sistemimizde kayıtlı e-posta adresinize bilgi verilir.
Bu e-postayı aldığınızda müşteri hizmetleri birimimizi telefon ile arayarak ücret iadesi ile ilgili banka bilgilerinizi teyit etmeniz gereklidir.
Teyit işlemi gerçekleştiğinde, ödemede kullandığınız yöntemle (kredi kartı tek çekim, kredi kartına taksit veya banka hesabına havale ile) bedel tarafınıza iade edilecektir.
Her türlü soru ve görüşünüz için İletişim bölümünü kullanabilir veya info@endustriekipman.com adresine e-posta gönderebilirsiniz.

İptal Koşulları

Siparişiniz kargoya verilinceye kadar, telefon veya emaille bize ulaşarak siparişini iptal edebilirsiniz. (İletişim bilgilerimize buradan ulaşabilirsiniz)

Garanti Koşulları

Sitemizde sattığımız ürünler aksi açıkça belirtilmediği sürece iimalatçı firmaların 2 yıl garantisi altındadır.
Bu ürünlerin tamir veya değişim işlemleri garanti veren firmalarca gerçekleştirilmektedir.
Ürününüzün arızalanması halinde, adresimize gönderebilir ve garanti kapsamında tamir veya değiştirme haklarınızı kullanabilirsiniz.
Fakat ürünün satışı sırasında yazılı olarak belirtilmiş olan hata ve kusurlar garanti kapsamı dışında tutulur.

Not: Garanti - Servis türü gönderimlerde kargo ücreti müşteriye aittir.

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